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Netbride.com Information
Netbride.com
will meet ANY COMPETITOR'S prices, policies and special offers. There
is no sales tax on our gowns, this is probably an additional savings
for you. See the sections below called 'Who We Are',
'Testimonials', and 'Our Guarantee'. We are a brick and mortar
store and family owned. We've been in business since 1948, on
the internet since 1995, and we are a member of the Better Business
Bureau. You'll find our customer service is fast, friendly and
professional. Netbride… a name you can trust.
Our reputation:
Our quotes are valid for as long as the factory continues the style,
and as long as there is no factory price increase. Netbride.com
is very proud of its service and reputation. We have been on the
internet since 1995. Our bridal shop has been in business since
1948! Our dresses are all originals and all come only via
authorized dealers. Please visit our website... http://www.netbride.com
and learn more about us. Most frequently asked questions are answered
below, but if you wish to talk to someone you can reach Meg at
866-NETBRIDE (866-638-2743) CST or by email, meg@netbride.com
.
Shipping:
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Deliveries within the continental USA:
$20 S&H per factory, to ship the order via UPS delivery
within the continental USA; and $15 S&H for each additional
ADDRESS, per factory. We suggest you ship your dresses to one
U.S. Address to cost only $20 total S&H.
Example: shipping to 3 U.S. addresses would cost a total of $50
($20+$15+$15).
Example: shipping several dresses to 1 U.S. address would cost a total
of $20.
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Deliveries to Alaska and Hawaii:
$50 S&H to ship the order via UPS Ground Service to Alaska
and Hawaii; each additional address is also $50.
Example: shipping to 2 Alaska addresses would cost a total of $100
($50+$50).
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Deliveries to military posts overseas (APO/FPO addresses):
If you would like your package shipped to a military post
overseas (APO/FPO), please contact Laura (laura@netbride.com)
for shipping rates and options.
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Deliveries to Canada:
Wedding Gown: Add $55 to basic shipping of $20 ($75 total) to
send via UPS Worldwide Expedited Service with tracking capability.
More than 3 Bridesmaid Dresses: Add $55 to basic shipping of $20 ($75
total) to send via UPS Expedited Service with tracking capability.
1 to 3 Bridesmaid Dresses: Add $30 to basic shipping price of
$20 ($50 total) to send via UPS Expedited Service with tracking
capability.
each additional Address is also $50. **
Any additional address is $50 total, regardless of the
quantity..
Example: shipping 4 bridesmaids dresses between 2 Canada Addresses
would cost a total of $100 ($50+$50).
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Deliveries to all other countries and to U.S. territories
outside the continental USA :
Wedding Gown: Add $80 to basic shipping of $20 ($100 total) to
send via UPS Expedited Service with tracking capability.
More than 2 Bridesmaid Dresses: Add $80 to basic shipping of $20 ($100
total) to send via UPS Expedited Service with tracking capability.
1 or 2 Bridesmaid Dresses: Add $55 to basic shipping price of
$20 ($75 total) to send via UPS Expedited Service with tracking
capability. **
Exception: If you would like your package shipped to a country in
Central America, South America, Eastern Europe, or Africa, please
contact Laura (laura@netbride.com)
for shipping rates as they may vary from the above-printed charges.”
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** Import Duties, Taxes on International Shipments --
Your order may be subject to import duties and taxes, which are
levied once a shipment reaches your country; we have no control over
such charges and cannot determine what they may be. Customs policies
vary from country to country, so you should contact your local customs
office for further information regarding any taxes or duties for which
you would be liable.
Broker’s Fees for Canada and Other Applicable Countries --
You will NOT pay any broker’s fees with us if you choose our
shipper, UPS, as your broker; we pay the UPS broker’s fee for you!
If you choose a different shipper to broker the box, however, you will
get charged a broker’s fee. Do not redirect the box to a different
address than you gave us, or you may be charged a redirect fee. Finally,
you may want to use your home address rather than your business
address, as some businesses are on record as using a broker different
from UPS; in those cases you may be charged a broker’s fee.
Here are answers to frequently asked questions:
Timing:
Order as far ahead of your wedding as you can. It is best to
have lots of time for fittings and alterations. No one can get
faster delivery than we can. You could not be in better hands.
You will be most pleased and impressed with our service.
Average delivery for all factories in all seasons is 11-16 weeks
delivery time, and varies for different factories at different times.
Average means our guaranteed promise date may by less than 11
weeks away for some factories, but it may also be more than 16 weeks
away for other factories. If you are concerned you may have to
place a rush order, you can email ‘norah@netbride.com’ at any time
to find out the current delivery schedule for the designer you are
wondering about.
We get the best delivery date possible when we place your order.
If a rush charge is required by factory to get to you in plenty
of time we will let you know. Rush delivery charges are on on
the size chart info on our web site for each factory. We will
send you a confirmation that gives you a "guaranteed outside
delivery date" based on the designer's ACTUAL ship date for your
order. Your order will probably arrive well before the
guaranteed outside delivery date, but never later! If your
wedding is close you may phone Meg toll-free at 866-NETBRIDE
(866-638-2743) to learn about rush handling of orders and the delivery
situation with regard to your wedding date at this time.
Colors:
Most factories make bridesmaid dresses in 20-30 different colors.
To see colors available, go to the designer’s web site (you can get
the link to their site on our home page).
Dye lots can NOT be guaranteed between different style #'s and/or
fabrics, nor can they be guaranteed if the dresses are placed on more
than one order.
Color Viewing: We cannot guarantee color will ever match a computer
image; gowns can photograph differently and will look different from
one computer monitor to another.
Choosing a Size:
At our web site, http://www.netbride.com,
you will find all of the factory size charts, important
information on how to measure, and additional costs for extra size and
extra length. Remember, factory measurements are approximate. Be
sure you use the factory size chart to aid you (do not go by your
normal dress size, although it may be a consideration). Gowns
are not custom-made; therefore you need to order to fit the largest
part of the body and take it in where it's too large. If a dress
is too small it could be a real problem; if it is too large a
seamstress can usually alter it to fit. Sizes usually can not be
changed once the order has been placed.
Extra Length/Plus Sizes:
Most factories suggest that you should consider ordering extra length
if you are 5’8” or taller with shoes on. Other factors are
heel of shoe, hem height off floor, etc. Extra length is usually
an additional 5" of fabric added to the dress, and you will
need to hem the dress to length desired in almost every case. Remember
- if not sure, it's better to have too much length and be able to
shorten than to have a dress that's too short. See the factory
's size chart on our web site for more specific information: http://netbride.com/size-charts-index.php
Extra length costs extra, as do most larger sizes over size 16. For
these costs see the factory’s size chart at our site: http://netbride.com/size-charts-index.php
It Matters Who You Order Your Gowns From:
Beware of ordering from anyone who does not actually have a bridal
shop, or whose shop is not financially sound.
We have many exclusive lines and can help you with almost every
advertised gown or design house. Designers seek out our business
because of our long history, financial stability and great
relationship with factories.
We own our own building debt-free, have never taken out bank
loans to cover operating costs, have a AAA credit rating with
Dun&Bradstreet, and AAA credit with all of our factory vendors.
Taking these things into account, you are as secure (if not more
secure) ordering on the internet from us than buying from the shop in
your town -- you could not be in better hands than you are with
Netbride!
How We Can Quote Such Good Prices/Where We Get Our Gowns:
We can give such good prices because we sell our gowns all over the
world, and make up for the prices with volume. We also have
extremely low overhead (no high rent or large staff), and do not
have to pay sales commissions to our consultants. We place most
of our orders directly with the factory-designer through our bridal
shop; we place some of our orders by networking with other bridal
shops. One thing you can count on: In either case, you get the
gown you
want, brand new, made by the factory-designer you ordered. We
guarantee this.
Testimonials:
To view our many Unsolicited Testimonials. Just go to our
web site, NETBRIDE.COM, and click on "Testimonials". They
also contain email
addresses so you can contact other brides just like yourself.
Our Guarantee:
You will receive the gown you order, brand new from the designer,
and you will receive it by the outside delivery date we give you in
your Confirmation. All gowns are shipped insured.
Manufacturer Guarantee:
Gowns are special ordered from the manufacturer to your closest size.
They can not be returned to them if the sizes ordered are cut
properly by the designer and conform reasonably to their size chart.
They can not be returned to the designer if you no longer like
the style or color or fit.
If, however, the designer made a mistake and sent you for example the
wrong size, or wrong color, or wrong style, then the designer stands
behind its guarantee and will either repair or replace the dress.
How to Order:
The best way to place your order is to use the online Order Form
found at our web site (and you will receive an immediate
acknowledgment that your Order was received). Netbride.com gives
you total security! When you use our online Order Form, your
confidential credit card information is entered via a secure bank
website when you get to that part of the Order Form.
The next preferred method is to Fax your order to us. You may
also order by sending through US. Mail or by phoning us. And you
may always phone us if you have any questions. You will find our
web site address, fax and phone numbers at the end of our Order Form.
We will email you a Confirmation of your Order within 1-3 days.
The Confirmation will provide all information about
your order including what you ordered, the shipping address and the
outside guaranteed delivery date to you.
Payment:
You may pay by credit card (Visa, Mastercard, or Discover). If
more than one credit card is used, please add $3 for EACH credit card
provided. Full amount of your order will be charged when your
order is received and processed by us, unless you wish to pay 1/2
down and the balance to be put on your credit card when we ship
the order. If so, 'X" the payment plan option in paragraph #17
and add $10 to your cost to cover bookkeeping expense. Authorize
us to charge you for this full amount under paragraph #18.
You may also pay by check or money order. If paying this way,
please mail your Order to us along with your check.
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